Responsible Gaming

Gambling always carries a risk of financial loss, regardless of skill or experience. KoalaBet encourages every player to treat betting as entertainment rather than a source of income. A clear budget and a defined time limit support healthy betting habits. KoalaBet provides several account controls that support responsible play:

• Deposit limits that cap the amount added to an account within a chosen period;
• Loss limits that restrict the total amount a player can lose over a set timeframe;
• Betting limits that manage the size and frequency of individual wagers;
• Temporary break options that pause account access for a short period;
• Self exclusion options that suspend account access for an extended period.

Players who set personal limits and respect them consistently protect their own financial and emotional wellbeing. KoalaBet remains committed to supporting safe and controlled gambling for every player in Australia.

Early signs of gambling addiction can be difficult to notice without careful attention. Gambling addiction is a serious condition that affects finances, relationships, and mental health, and it deserves prompt attention.

• Spending more money or time on betting than originally planned;
• Borrowing money or selling possessions to fund gambling activity;
• Feeling anxious, irritable, or restless when not gambling;
• Chasing losses with larger or more frequent bets;
• Neglecting work, study, or family responsibilities due to gambling;
• Lying to family or friends about the extent of gambling activity;
• Using gambling as a way to escape stress or negative emotions;
• Failing repeated attempts to cut back or stop gambling;
• Experiencing financial difficulties directly linked to betting losses;
• Losing interest in hobbies or social activities that once brought enjoyment.

Anyone who identifies with several of these signs should treat gambling addiction as a serious condition and seek professional support.

Practical steps and consistent effort help players manage gambling addiction over time. KoalaBet offers the following recommendations to support safer betting habits:

• Set a strict budget before starting any betting session;
• Use deposit, loss, and betting limits available within account settings;
• Schedule regular breaks away from gambling platforms;
• Avoid gambling as a response to stress, boredom, or sadness;
• Track spending and time spent on betting activities;
• Talk openly with family or friends about gambling habits;
• Seek support from a counsellor or support service when needed;
• Apply for a temporary break or self exclusion when control feels difficult;
• Avoid gambling under the influence of alcohol or other substances;
• Keep gambling separate from savings, bills, and other essential expenses.

Support for gambling addiction is available through independent organisations across Australia. These services offer confidential advice, counselling, and practical assistance free of charge.

• Gambling Help Online – 24/7 counselling and support for problem gambling;
• Lifeline Australia – 13 11 14 crisis support and suicide prevention service;
• Gamblers Anonymous Australia – peer support meetings for people affected by gambling;
• BetStop – the National Self Exclusion Register for online gambling;
• Financial Counselling Australia – free financial counselling for gambling related debt.

Players experiencing difficulty with gambling behaviour can contact KoalaBet support directly. The support team provides confidential guidance and can assist with account limits, temporary breaks, or self exclusion requests.

• Live chat support available directly through the KoalaBet website;
• Email support for detailed enquiries or documentation requests;
• A dedicated responsible gambling section within the KoalaBet help centre;
• Account settings that allow direct access to limit and self exclusion tools.