KoalaBet Terms and Conditions

Your access to the platform is governed by a general user agreement that applies from the moment you create an account. Registration confirms that you meet the eligibility criteria set out below and accept the platform rules without reservation. KoalaBet reserves the right to amend these terms at any time, with updates taking effect once published on the site. Continued use of your account after changes are posted signifies your acceptance of the revised terms.

• You must be at least 18 years old and legally permitted to gamble under Australian law;
• Only one account is allowed per person, household, and IP address;
• You must provide accurate and current personal details during registration;
• All content on the site, including logos, graphics, and software, remains the intellectual property of the platform;
• You may not reproduce, distribute, or commercially use site content without written permission;
• Your account may be suspended or closed if found in breach of these terms;
• You are liable for losses arising from misuse of your account;
• You are responsible for keeping your login credentials confidential;
• Fraudulent or abusive activity may result in forfeiture of funds and termination of your account;
• These terms are governed by the laws applicable to the jurisdiction in which KoalaBet operates.

You must complete registration with accurate personal information before placing bets or accessing casino games on KoalaBet. Identity verification, commonly known as KYC, confirms your age, identity, and location, and may be requested at registration or before a withdrawal is processed. Duplicate accounts, false information, or use of another person’s identity are treated as breaches of these terms. Failure to meet verification requirements or provide requested documents may lead to restrictions, suspension, or closure of your account.

• Registration requires a valid email address, your full name, date of birth, and residential address;
• Only one account per person is allowed at any time;
• You may be asked to provide identity documents, proof of address, or payment verification;
• Your account may be restricted pending review if the information provided is inconsistent or unverifiable;
• You are not permitted to open a new account if previously self-excluded or banned;
• Verification delays may affect the timing of your withdrawals until documents are approved.

Bonuses and promotions offered on KoalaBet are subject to specific terms published alongside each individual offer. Your eligibility depends on factors such as account status, region, and prior participation in related promotions. Wagering requirements, minimum deposit conditions, and expiry periods apply before bonus funds or associated winnings become withdrawable. The platform reserves the right to cancel a bonus or void winnings where these conditions are not met.

• Each bonus includes stated wagering requirements that you must complete within a set timeframe;
• A minimum deposit amount may apply before a bonus is credited to your account;
• Bonus funds and any related winnings may be capped at a maximum conversion amount;
• Withdrawal of cash balances may be restricted until you fulfil the wagering conditions;
• Bonuses left incomplete after the expiry date are forfeited automatically;
• Multiple or overlapping bonuses may not be combined unless expressly stated;
• Misuse of promotional offers, including bonus abuse, may result in cancellation of your winnings.

Deposits and withdrawals on KoalaBet are processed through the payment methods listed in your account cashier. Transaction limits, applicable fees, and processing times vary depending on the method you select and are displayed before a transaction is confirmed. Verification of your identity and payment ownership may be required before a withdrawal request is approved. Your transactions may be delayed, restricted, or declined where verification is incomplete or suspicious activity is identified.

• Deposits are typically credited to your account once payment is confirmed;
• Withdrawal requests are subject to review before funds are released;
• The payment method you use for a deposit is generally required for the corresponding withdrawal;
• Transaction limits and any applicable fees are outlined within the cashier section;
• Incomplete verification may delay or prevent the processing of your withdrawal;
• Transactions linked to fraudulent or unauthorised payment sources may be rejected.

Every bet you place on KoalaBet requires an active, verified account with a balance sufficient to cover your selected stake. Bets are only confirmed once accepted by the system and reflected in your account history, and the odds displayed at the time of confirmation apply to your wager. Minimum and maximum stake limits apply across betting markets and may vary by event or sport. Settlement occurs once the relevant event concludes, based on official results published by recognised sources.

• A bet is considered valid only after confirmation is received and displayed in your betting history.
• Odds are locked in at the moment your bet is placed and confirmed.
• Minimum and maximum stake limits apply per market and may differ across events.
• Bets placed on events affected by technical errors or incorrect odds may be voided.
• Results are settled according to official outcomes from the relevant sporting body or event organiser.
• Cancelled, postponed, or abandoned events may result in voided bets and refunded stakes.
• Bets placed after an event has effectively started may be voided.
• Suspicious betting patterns or suspected collusion may lead to cancellation of your bet and account review.
• Multiple or combination bets settle only once all included selections have concluded.
• You are responsible for confirming your selections and stake amount before submitting a bet.

Control over your gambling activity is an important part of using KoalaBet responsibly. Uncontrolled or compulsive betting behaviour can lead to financial, emotional, and social harm, so it is worth monitoring your own habits closely. Tools such as deposit limits, betting limits, session reminders, and self-exclusion options are available to help you manage your play. Independent support services are also available across Australia if you need further assistance.

• Gambling Help Online, available at gamblinghelponline.org.au or by phone on 1800 858 858;
• Lifeline Australia, providing crisis support on 13 11 14;
• The National Self-Exclusion Register (NSER) for online wagering services in Australia;
• BetStop, the national self-exclusion register for licensed wagering operators.

KoalaBet applies anti-money laundering measures designed to prevent the platform from being used for illicit financial activity, in line with applicable regulatory obligations. Identity verification, commonly referred to as KYC, is carried out to confirm your identity, age, and source of funds, and your transactions are monitored on an ongoing basis to detect unusual or suspicious patterns. Where activity raises concern, you may be asked for additional documentation, and funds may be held, account access restricted, or your account closed pending investigation. Compliance with these checks is a condition of your continued access to the platform’s services.